Access Dental & Orthodontics

Bobbette Taylor 2 months ago

I need new dentures since I have lost 3 from my upper plate, one being right in front. I had my first appointment on March 30 2026. On April 20th I had my second appointment. Then they had this system problem where everything crashed. I called May 5th, 6th, 8th, 12th, 26th, and the 27th. Same answer systems still down. I even went to the office and was told the same thing. Finally I had my Wax Rim Try In on either June 4th or June 11th (I think) and was told 2 weeks before the next appointment. I called on June 26th since I had not heard from them and of course like always I get the scheduling department and not the Peoria IL office because it rolled over. They tried to transfer but no one picked up so they sent an email to them to contact me. On June 30th I received a voice mail from the Peoria office stating that the lab was still in production and I would be notified as soon as my dentures are received. On Thursday July 16th at 11:21 am I received a voicemail to call the Peoria office to schedule an appointment. I returned the call at 1:06 pm on the 16th and of course it rolled over to the scheduling department. Once again they tried to transfer me and no one picked up. I was to

Madison Sprague 3 months ago

I was going to bring my daughter here to be evaluated by the orthodontist but the phone call I got yesterday and the reviews I read subsequently has changed my mind. I scheduled an orthodontic appointment for July 9th at 2 pm weeks ago. Got a call last night from a man who told me I’m on the schedule but they can’t take my daughter because it’s an orthodontic day only. I tell him that’s why we’re coming, for the orthodontist, so why can’t she come? He says well you’re on the schedule but not for a specific time. I say this entire time I understood I was scheduled for 2pm. This man spoke over me and argued with me the entire time and kept saying “We have an opening at 10 can you come in or not?” When I could manage to get a word in edgewise I told him that won’t work, I have another commitment. So he says we can show up at 2pm but it’ll be 50/50 whether or not we’re actually seen because the “doctor chooses who he sees.” He also tried to blame me for the timing conflict saying someone probably tried to confirm your appointment and you didn’t answer. Nope. No communication until now. There is another review exactly like mine so it sounds to me like someone doesn’t know how to schedul

Jamar Sanders Sr 3 months ago

Ms. Tiah and Ms. Patrice were absolutely splendid during my visit. I came in for a filling, and they helped make the entire appointment smooth, comfortable, and stress free from start to finish. Their hospitality, patience, and professionalism really stood out. They made sure I felt welcomed, taken care of, and comfortable throughout the process. Going to a new dentist can sometimes make people nervous, but their energy and care made the experience much easier. I truly appreciate the way they treated me, and I would highly recommend this dentist office to anyone looking for great care and a positive experience. Ms. Tiah and Ms. Patrice are definitely the type of people you would want assisting with every appointment.

Sam Ruger 5 months ago

Staff was great and welcoming. Doctor started berating the nurse the second he walked in the room, did not introduce himself, and tried telling me my cavity was on my right side multiple times (it was on the left) and then proceeded to berate the nurse yet again, claiming she told him the wrong tooth. The nurse was great and gentle, and did not deserve that treatment. the Dr was also /very/ rough with me. Now I'm not a wimp and have a pretty high pain tolerance, but a tear fell down my face as he was "cleaning" my teeth, even the nurse asked if i was okay. Staff was great, but the Dr was dismissive, rude, and clearly didn't care about his patients or staff much. he did not explain or expound on anything besides "these teeth are bad. we can extract them or refer you for a root canal" I prefer transparency and kindness when my oral health is at stake. it makes me not even trust the endodontist they referred me to. Again, staff was great, Dr. was horribly rude and curt

Ngong Lilian 6 months ago

I had a great experience at Access Dental & Orthodontics. Even though it took a little long for our turn at the receptionist, Tracie was very welcoming, friendly, and professional. She made us feel comfortable and handled everything with patience. Dr T was also kind, gentle, and explained everything clearly.